Payment Policy

Last Updated: October 6, 2025

1. Overview

This Payment Policy outlines the terms, accepted methods, and security measures for payments made to Zerelle (“we,” “our,” or “us”) through our website www.zerelle.com. By placing an order, you agree to the payment terms described here.

2. Accepted Payment Methods

We accept the following secure payment methods for all online purchases:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, Diners Club, Discover
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay

Note: We do not accept cash, checks, money orders, or direct bank transfers for online purchases.

3. Currency and Taxes

  • All prices, invoices, and transactions are processed in U.S. Dollars (USD).
  • Displayed prices include applicable U.S. sales tax where required by law.
  • Customers outside the United States are responsible for any additional foreign exchange or bank fees charged by their payment provider.

4. Payment Terms

  • Full Payment: Payment is due in full at checkout unless otherwise specified at the time of order.
  • Order Confirmation: Orders are processed only after successful payment authorization.
  • Failed Transactions: Orders with failed payments will not be processed. You may retry with a valid payment method.

5. Payment Security

We use industry-standard security measures to protect your payment information:

  • SSL Encryption: All transactions are encrypted using secure socket layer (SSL) technology.
  • PCI DSS Compliance: Payments are processed by third-party providers certified under the Payment Card Industry Data Security Standard (PCI DSS).
  • No Card Storage: Zerelle does not store full credit or debit card numbers on our servers.
  • Fraud Prevention: We reserve the right to cancel orders or request additional verification if suspicious or unauthorized activity is detected.

6. Payment Disputes & Chargebacks

  • If a payment dispute or chargeback is initiated, we may suspend fulfillment of pending orders until the matter is resolved.
  • We cooperate fully with payment providers and card issuers to resolve disputes in accordance with applicable U.S. laws and regulations.
  • Fraudulent chargebacks may result in account termination and legal action.

7. Late Payments & Recovery

Where deferred payment terms have been explicitly agreed (e.g., for wholesale or business accounts), the following applies:

  • Reasonable late fees or interest may apply to overdue amounts as permitted by law.
  • We may suspend services, cancel pending orders, or refer unpaid balances to a licensed debt collection agency. Collection costs may apply where legally allowed.

8. Policy Updates

  • We may update this Payment Policy from time to time. Updates take effect immediately upon publication on our website.
  • Continued use of our Site or placement of orders after updates means you accept the revised policy.

9. Contact Information

For questions about payments or billing, contact us:

Company Name: Zerelle
Registered Address: 1 Coldbath Square, London, EC1R 5HL, United Kingdom
Company Number: 16571317
Phone: +1 661-603-4771 (Customer Support)
Email: info@zerelle.com
Website: www.zerelle.com

Support Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 12:00 PM – 5:00 PM
Sunday: Closed

All times are Eastern Time (ET), United States.