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Where do you ship?
We currently ship to addresses within the United States only.
How much is shipping?
Shipping is free on all orders within the United States. There are no hidden fees or extra charges.
How long does delivery take?
Orders are processed within 1–3 business days (Monday to Friday). Transit time is typically 5–7 business days. In total, you can expect your order to arrive within 6–10 business days.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Maestro.
What is your return policy?
You can return items within 30 days of receiving your order. Items must be unused, in their original condition, and include all packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
How do I request a return or refund?
Please contact our customer service at info@zerelle.com with your order number and details. If the item is damaged or defective, please include photos or a video.
What should I do if my item is damaged or incorrect?
Contact us within 5 days of receiving your order with photos or a video of the issue. We’ll arrange a replacement or refund at no cost to you.
What happens if I haven’t received my order?
If your order hasn’t arrived within the estimated delivery time, please contact us within 7 days of the expected delivery date. We will investigate with the carrier and provide a solution.
Do you collect sales tax or VAT?
All prices listed include applicable taxes (VAT).
How can I contact you?
You can email us at info@zerelle.com or call us at +1 661‑603‑4771 during our opening hours (Monday–Friday: 8:00am–5:00pm, Saturday: 12:00pm–5:00pm).